Refund policy

Paws PerX Return and Refund Policy


Cancellation and Returns:


  1. 1. If you wish to cancel an order before it's dispatched, please do so promptly. Once dispatched, you may refuse delivery or contact customer service for assistance.
  2. 2. You have 30 days from delivery to return your order, except for:

   - Made to measure products

   - Samples

   - Products not in perfect condition or original packaging, with removed labels or missing documentation

   - Assembled, built, lubricated, or modified products

   - Others as indicated on listings

  1. 3. Damaged or short goods should be reported as per paragraph 7 of the terms and agreements.


Faulty Items:


  1. 1. You can return faulty items within 30 days of receipt. Contact us immediately at sales@pawsperx.com . We'll aim to assist via email/telephone and provide spare parts free of charge within 6 months.
  2. 2. We may request images or inspect the product before accepting a return. One repair attempt will be made before accepting a return.
  3. 3. Some products, such as those requiring regular maintenance or suffering wear and tear, are exempt from returns.

Additional Points:

  1. 1. After 6 months, customers must prove the fault existed upon delivery. Bundle Hive Inc. reserves the right to deduct from refunds for fair use.
  2. 2. Warranties are non-transferrable and only valid for the original purchaser. Bundle Hive Inc. isn't responsible for purchases from resellers.
  3. 3. Returns should be sent to our main warehouse address to avoid delays.
  4. 4. Refunds for compliant returns will be processed within five working days. Non-compliant returns will be refused, and return shipping charges may apply.
  5. 5. For faulty/damaged returns, shipping costs will be refunded up to $20 USD. Bundle Hive Inc. isn't liable for other shipping costs.
  6. 6. Buyers must return goods with all parts, pay return postage, and ensure items are new, unused, and undamaged in original packaging.
  7. 7. Collection services may be available at a charge.
  8. 8. All returns must be received within 30 days.
  9. Additional packaging for returns isn't provided. Buyers are responsible for packaging to prevent damage.